philbet Privacy Policy

1 Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "philbet," "we," "us," "our" refers to the philbet entity operating the platform at philbet.co under applicable Philippine gaming and data protection regulations.
• "Personal Data" means any information relating to an identified or identifiable natural person — including name, contact details, financial information, identity documents, and gameplay data — that philbet processes in connection with your use of the Platform.
• "Platform" means the philbet website at philbet.co, all associated mobile-optimized interfaces, and all services available through your philbet account.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, and deletion.
• "Data Subject" means the registered individual whose personal data is being processed — i.e., you, the philbet Player.
• "NPC" means the National Privacy Commission of the Philippines, the regulatory authority responsible for the administration and enforcement of the Data Privacy Act of 2012.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, which regulates philbet's gaming operations and has authority to require disclosure of certain player data under Philippine gaming law.

2 Personal Data We Collect

philbet collects personal data in the following categories in connection with your use of the Platform:

Registration and Identity Data: When you create a philbet account, we collect your full legal name, date of birth, email address, Philippine mobile number, and a username and password of your choosing. This information is required to establish and maintain your account.

Identity Verification (KYC) Data: In compliance with PAGCOR regulations and the Anti-Money Laundering Act (AMLA) of the Philippines, we collect copies of government-issued identification documents — such as Philippine passport, driver's license, UMID, SSS ID, or PhilSys National ID — and may collect a selfie or liveness check for identity matching purposes. KYC data is required before withdrawal processing is permitted.

Financial Data: We collect details necessary to process deposits and withdrawals, including GCash account identifiers, bank account names and numbers (for BPI, BDO, Metrobank transfers), and masked card numbers where applicable. philbet does not store full payment card numbers. Full card processing is handled by certified third-party payment processors.

Transaction Data: We maintain records of all deposits, withdrawals, bonus credits, wagers, and game results associated with your philbet account. This data is retained for the periods required by PAGCOR and AMLA regulations.

Technical and Device Data: When you access philbet, we automatically collect IP address, device type, operating system, browser type, session identifiers, and platform access timestamps. This data is used for security monitoring, fraud prevention, and service optimization.

Responsible Gaming Data: If you use philbet's responsible gaming tools — such as deposit limits, cooling-off periods, or self-exclusion — we record these preferences and their effective dates. This data is used to enforce your self-imposed restrictions.

Communications Data: Records of your communications with the philbet support team, including live chat transcripts and email correspondence, are retained for quality assurance, training, and dispute resolution purposes.

3 How We Use Your Personal Data

philbet processes your personal data for the following purposes:

• Account Management: To create, maintain, authenticate, and administer your philbet account, including login verification and account security.
• Payment Processing: To process deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to detect and prevent fraudulent payment activity.
• Regulatory Compliance: To fulfil obligations imposed by PAGCOR licensing requirements, the Anti-Money Laundering Act, the Data Privacy Act of 2012, and any other applicable Philippine legislation. This includes retaining transaction records, verifying player identities, and reporting to regulatory authorities as required by law.
• Responsible Gaming: To implement and enforce the responsible gaming restrictions you set on your account, to monitor for signs of problem gambling, and to comply with philbet's regulatory responsible gaming obligations.
• Service Delivery: To deliver the games, promotions, customer support, and other services that constitute the philbet Platform, and to personalize your experience based on your gameplay history and preferences.
• Security and Fraud Prevention: To detect, investigate, and prevent unauthorized account access, payment fraud, bonus abuse, and other activities that may be harmful to philbet or its players.
• Marketing Communications: Where you have provided explicit consent, to send you promotional communications about philbet bonuses, new game launches, and platform updates. You may withdraw marketing consent at any time via the unsubscribe mechanism in any marketing email.
• Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the philbet Platform.

4 Legal Basis for Processing

philbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine law:

• Contractual Necessity: Processing required to perform the contract between you and philbet — i.e., operating your account and delivering the services you have registered for.
• Legal Obligation: Processing required to comply with philbet's obligations under PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws. This includes KYC verification, transaction record retention, and regulatory reporting.
• Legitimate Interests: Processing conducted to pursue philbet's legitimate interests in fraud prevention, platform security, service optimization, and responsible gaming monitoring, where such interests do not override your data subject rights.
• Consent: Processing for optional purposes such as marketing communications, where your explicit prior consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5 Sharing of Personal Data

philbet does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other payment service providers receive the data necessary to process your transactions. These providers are independently regulated and maintain their own data security standards.
• Game Providers: Licensed game suppliers — including but not limited to Evolution Gaming, Pragmatic Play, PG Soft, and JILI — may receive technical session data necessary to deliver game services. Game providers do not receive your identity documents or full financial details.
• KYC and Identity Verification Services: Third-party identity verification providers may process identity documents and liveness data on philbet's behalf for the purpose of KYC compliance. Such providers are bound by contractual data processing obligations.
• Regulatory Authorities: philbet is required by law to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities upon lawful demand or as required by applicable reporting obligations.
• Legal and Professional Advisers: philbet's legal counsel, auditors, and compliance advisers may have access to player data on a need-to-know basis in connection with legal proceedings, regulatory audits, or compliance reviews. All such parties are bound by confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving philbet, player personal data may be transferred to the acquiring entity, subject to the same protections as described in this Policy. Players will be notified of any such transfer that materially affects the handling of their data.

6 Cookies and Tracking Technologies

philbet uses cookies and similar tracking technologies to operate, secure, and improve the Platform. By using philbet, you consent to the use of cookies as described in this section.

Essential Cookies: These are strictly necessary for the Platform to function. They maintain your login session, remember your preferences, and enable security features. Essential cookies cannot be disabled without preventing core Platform functionality.

Analytics Cookies: philbet uses anonymized analytics data to understand how Players interact with the Platform — which pages are visited, how long sessions last, and where technical issues arise. This data is aggregated and does not identify individual players.

Fraud Prevention Cookies: Certain cookies are used to detect and prevent fraudulent activity, including detection of multiple account registrations from the same device and identification of unusual betting patterns.

Marketing Cookies: Where you have consented to marketing communications, cookies may be used to measure the effectiveness of philbet promotional campaigns. You may opt out of marketing cookies at any time through your browser settings or by contacting the philbet support team.

You may control cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to access and use the philbet Platform normally.

7 Data Retention

philbet retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods required by Philippine law:

• Account Data: Retained for the duration of your active philbet account and for a period of five (5) years following permanent account closure, in accordance with PAGCOR record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years following each transaction, in compliance with the Anti-Money Laundering Act (AMLA) as amended by Republic Act No. 10365.
• KYC Identity Documents: Retained for the period your account is active and for five (5) years thereafter, or for such longer period as may be required by PAGCOR, AMLC, or other competent Philippine regulatory authorities.
• Communications Records: Support communications are retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records of marketing consent are retained until withdrawn and for three (3) years thereafter as evidence of lawful processing.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that prevents reconstruction of identifiable information.

8 Data Security

philbet implements a layered security framework to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

• Encryption in Transit: All data transmitted between your device and the philbet Platform is encrypted using SSL/TLS protocols. The philbet website is served exclusively over HTTPS.
• Encryption at Rest: Sensitive personal data stored on philbet servers — including identity documents, financial data, and account credentials — is encrypted at rest using industry-standard encryption methods.
• Access Controls: Access to systems containing personal data is restricted to philbet personnel and authorized third parties who require access for legitimate business purposes. Access is controlled through role-based permissions and audit logging.
• Security Monitoring: philbet operates continuous security monitoring to detect and respond to anomalous activity, potential intrusions, and data security incidents.
• Third-Party Security Standards: Third-party service providers who process personal data on philbet's behalf are required to maintain data security standards consistent with applicable Philippine law and PAGCOR requirements.

In the event of a personal data breach that poses a risk to your rights and interests, philbet will notify affected data subjects and the National Privacy Commission within the timeframes required by the Data Privacy Act and its Implementing Rules and Regulations.

9 Your Data Subject Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by philbet:

To exercise any of the above rights, please contact the philbet Data Privacy Officer through the contact details provided in Section 13. philbet will respond to verified data subject requests within fifteen (15) business days, as required by the Data Privacy Act Implementing Rules and Regulations.

10 Children's Privacy and Age Restriction

philbet is strictly for individuals who are 21 years of age or older. This is a mandatory legal requirement under PAGCOR regulations governing online gaming in the Philippines. The Platform does not knowingly collect personal data from individuals under the age of 21.

Age and identity verification is conducted on all philbet accounts prior to withdrawal processing. Where philbet becomes aware that a person under 21 has accessed the Platform, the relevant account will be immediately suspended, all funds will be handled in accordance with PAGCOR requirements, and the matter will be reported to PAGCOR.

If you believe that a minor has registered a philbet account, please contact the philbet support team immediately using the contact details in Section 13 so that the matter can be investigated and resolved promptly.

11 International Data Transfers

philbet's primary data processing infrastructure is located in the Philippines. However, some third-party service providers — including game suppliers, payment processors, and cloud infrastructure providers — may process personal data in other jurisdictions.

Where personal data is transferred outside the Philippines, philbet ensures that appropriate safeguards are in place to protect your data to the standards required by the Data Privacy Act of 2012. Such safeguards include contractual data processing agreements that impose data protection obligations on third-party recipients consistent with Philippine law.

philbet will not transfer personal data to jurisdictions that do not provide an adequate level of protection for personal data without first implementing the contractual safeguards required under the Data Privacy Act Implementing Rules and Regulations.

12 Updates to This Privacy Policy

philbet reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly upon any material update.

Where changes to this Privacy Policy are material, philbet will provide notice via the email address registered to your account and/or through a prominent notice on the Platform. Continued use of the philbet Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

You are encouraged to review this Privacy Policy periodically. The current version is always available at philbet.co/privacy-policy.

13 Contact and Data Privacy Complaints

philbet has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to the handling of your personal data, please contact the philbet Data Privacy Officer through the philbet customer support team, contact details for which are available in the footer of the philbet website.

When submitting a data privacy request, please include your registered account username, a clear description of your request or concern, and any supporting information that will assist philbet in addressing your request accurately and promptly.

philbet will acknowledge receipt of all data privacy requests within three (3) business days and will provide a substantive response within fifteen (15) business days of receiving a complete request, as required by the Data Privacy Act Implementing Rules and Regulations.

If you are not satisfied with philbet's response to a data privacy request or complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available through the NPC's official government channels.